Password for every game swap

Every time my kids put in a game into their console it will ask them for their account password. Why is this? they can sign on fine and chat with friends but every time they want to play a new game it will ask them for password. It never did this before and started all of a sudden when they purchased two games this weekend.

The games are disc and their privacy and security is the same as an adult so not sure what is going on here.

THanks

kraziirob

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hi KraziRob,

Sorry you're having issues with the family safety settings with the children. First you should have an option when they play a new game that requires your password to allow once, or forever. Do you have this? To work with the exact issue at hand I would try to set the console to the maximum adult setting to see that happens one more time.

If that doesn't work, then try to do a hard reset. Hold the power button down for 10 seconds until the Xbox shuts off, then turn it back on. After that try to set the settings again and see what happens.

If that doesn't work I would then suggest removing their profile from the console and then adding it back.

support.xbox.com/.../remove-profile-from-console

Hope this helps

MCP. MCDST. LVL 80

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