We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
We actually just confirmed that recovering the profile will only bypass the passcode, but it won't actually remove it. To completely remove it you would need to know the passcode itself. Other than that, you could try calling phone support (support.xbox.com/contact-us)
to see if they have any way of resetting it manually. Sorry for the confusion.
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