passcode

i forgot it and now i cant go on xbox live.  it wont work help???

 

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Last updated July 5, 2018 Views 1 Applies to:

If you can remember your WLID & password then just recover your account. It'll clear the passcode and you can get back on again.

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We actually just confirmed that recovering the profile will only bypass the passcode, but it won't actually remove it. To completely remove it you would need to know the passcode itself. Other than that, you could try calling phone support (support.xbox.com/contact-us) to see if they have any way of resetting it manually. Sorry for the confusion.

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