Pass the connection test, but no accounts can connect to Xbox LIVE

Hi there -

I seem to have an interesting problem here that I can't even find any results on Google for.

So I was playing with an Xbox LIVE account I just made to test something on a game, and when I wanted to switch back to my original account, I logged out, signed into my profile, and it said that it couldn't connect to Xbox LIVE. I couldn't even connect to Xbox LIVE with any other accounts, including the new one.

These are the actions I took:

- Restarted console

- Restarted router, will do modem in a moment

- Restored to factory defaults under System Settings>Network Settings>[Network Name]>Configure Network>Additional Settings.

- Checked for port 3074.

- Checked for Xbox LIVE's status (Up and Running)

The strangest part was that it occured when I switched accounts. I have never dealt with a problem like this before, and I've had some strange problems in the past.

Here's the connection test result

Xbox 360 > Router (success) > Internet (success) > Xbox LIVE (success).

It did fail once while it was at Internet > Xbox LIVE.

I believe the error was "Your Xbox can connect to the internet, but can't connect to Xbox LIVE.

Suggestions were:
- Restart Router

- Open port 3074

Also suggested that something (router I believe) or my ISP could be blocking Xbox LIVE, which is totally impossible because I only signed off for like 10 seconds to switch profiles.

So I really do not understand how any of this makes sense. I appreciate your time in helping me solve this problem. Thank you!

 

Question Info


Last updated July 4, 2018 Views 67 Applies to:

Just got lucky enough to grab a "Test Failed" and see what it says.

Error Status Report:

W: 0000 - 0021

X: 0000 - F001

Y: 0C8C - 0020

Z: 0000 - 274C

ID: 0006 - 0001

The issue: Your console is connected to the Internet but can't contact Xbox LIVE.

Suggestions:

- Restart router/modem

- Router/ISP may be blocking Xbox LIVE

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Same thing is happening to me right now and I am not sure why. Internet works everywhere else in my house. When I troubleshoot, it connects just fine, then I can't sign in after the troubleshoot. Really frustrating.

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So it isn't just me? Glad to hear it, more or less.

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I have the same problem since last three days. I can log in my profil but can't connect to xbox live. I notice that after few tries xbox connect me to xbox live but it is really annoying.

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Can you visit our Connection Guide (forums.xbox.com/.../9.aspx), see if any suggestions help you, and if not post back with the answers to the questions at the end of the guide.

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