Parent's email?

I moved out of the house when I was 17, and I have no idea what my mother's email and password is. Now I am 19, so why do I need to enter my mother's email adress and pass to change MY settings?

 

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Last updated July 4, 2018 Views 5 Applies to:

Because she was the one who set up the account as a child originally.  If you no longer speak with your mother you could try calling support and see if they can help you out.

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Unfortunately if you are not the owner of the attached account Support wont be able to give you information regarding this as they are obligated to not reveal sensitive account informations. The only way to get it is to talk to the owner of this account (in this case your mom).

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What if you or they can't remember there email or password

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The person who owns the account can try calling support.  If they can answer some account specific questions support can help.

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OMG!  Naughty Bear scares the sheet outta me!

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No, I own the Live account, it's under my email. But since I was under 18 when I made the account I needed to add her email as well (not as the main one, just as a "permission signature" in a sense) I don't think she even uses that email account anymore either, she got a new one :/

I'll try to call support and see what they can do for me, removing the need for parental permission if possible, since my account info should state my age, since I had to give that information when I made it.

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Yo so, it just worked here. My cousin was having the same exact problem.. sortof.

He had used some school related account for "Parent" and he forgot the password. Since then, his account for the school was discarded and the option "Forgot password" was unavailable.

I hit this forum hoping for an answer, but we said "meh" and decided to play around a little with the settings and options first before really calling anywhere. Turns out, if you are indeed 18+ (dunno if under.) you can indeed disregard said Parent Account.

It's simple enough, first...

>My Xbox

>>My Profile (A)

>>>Account Management

>>>>Leave Family

And well, it worked.

I dunno if it's the right sections but hey, find this "Leave Family" option and well, it worked.

Now JP can play Orcs Must Die all he wants.

~Raty

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hi l am hassan my Xbox forgot pass code to the family settings.

serial number : [Mod Removed]

product id : [Mod Removed]

Please send password to my email?

email: [Mod Removed]

email: [Mod Removed]

So I tried the code but you did not answer the phone.

 

[Mod Edit: Please do not share personal information on the forums. Thank you]

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Hi Hassan, you're posting on a public forum, so please be extremely careful of the information you're putting out there. I've asked a moderator to remove it for your benefit/safety. You'll need to contact Xbox Support to have your pass code reset. You can request a call by following the steps from that link.

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