Parents account?!

My parents forgot what email they used for the parental settings :(
Is there a way either of us could check their e-mail address ? 

 

Question Info


Last updated July 4, 2018 Views 13 Applies to:

The email should be the same as the gamertag email.  If they have forgotten, have them call support.  If they can answer some account specific questions support can help them out.

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My parent's account was closed and I need it when I want to download some content. Also, I'm over 18 now, but I can't find the option to upgrade account to from child to adult.

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For your parents account, they'll need to call support if they have an issue.  As for promoting your child account, follow the instructions at this link.

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I can't find that "promote" option anywhere, I think I set proper date of birth when creating account, so I should have this possibility, but where can I check my date of birth?

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You could try billing.microsoft.com but if the date is wrong, you can't change it.

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Couldn't find it there either, but I'm quite confident that I put the right date. Also, just realised that I should change my region, but that is also impossible in this situation... Thanks for help.

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Your GS is low enough.  Perhaps you should consider creating a new gamertag for all the problems you are having.

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If i want to promote a child account the one who logs in should be a parent, right? Or the "child"? Also about that windows live ID, to what support can I talk to, because all I can find are forums.

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Click support at the bottom of this page and then at the bottom of the next page will be a link titled contact us.

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18004MYXBOX

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