Parental password

Okay so when I first got my xbox I was 16 and now I'm 19 and when they asked me for a parental email I made one up and a password and now I can't agree to the terms that Xbox is telling me to agree with to get into xbox live so I have no idea what to do
 

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Last updated July 5, 2018 Views 1 Applies to:

Heya B1G N008!

This thread is quite a bit older I'm afraid. If the set age of the your account was under 18 when it was created a parent account would have been needed in order to finish the sign up. I would check with your parent or guardian to see if they may remember the account they used.

If you still have questions please create a new thread and let us know!

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this site allows u to accept the terms without needing a parent to log in, just go to ur profile page.

could there not simply be an option somewhere to remove parental ***?

i don't recall ever setting that up yet i still encounter it every time u update ur terms of whatever. what? am i going to disagree? and be locked out of a service iv already paid for? c'mon, ofcourse im going to agree to it. -jus sayin

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Hey Rotten,

Sorry to hear you're having issues with your parent account.

If you don't remember any of that information, there may be some issues recovering it. I would recommend getting in touch with our Phone Support team. They'd be best equipped moving forward to work with you on getting things sorted out.

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