parental lock + error

so i just bought a game and and installed it then registered it to my live account and it turns out it has a parental lock on it (which i dont remember setting up) 

example

Parental Approval Required

To continue, get your parent to sign in with their Microsoft account email and password.

now i looked on the forums to get the answer to change/remove it

but when ever i click on My Account i get

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.

when i click on privacy and online setting it does the Xbox LIVE Terms of Use  so when i agree to that it requires the Parental Approval Required

so i want to know what am i suppose to do

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

this is the text i get for the error messege

date: 4/3/2013 6:03:00 AM
code: 3C8A31B0EB6C54F
s: RjD9Y4pxYNq+StngY2RxYA==
id: a8e21664-cbd1-44fd-abc1-821311b04f6e
req: b76bbadb-f7ed-4c9d-815b-ae829a7d3db2

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I am getting the same thing.

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same thing here

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have either of you found any helpful info to resolve this issue?

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Hey folks! Are you all still experiencing this issue? 

If it is asking for parental approval, that must mean your account is a "Child" account. If you are 18+, you can upgrade your own account to an "Adult" account by following the steps below.

  • Sign in to Xbox LIVE by using the account that you want to change.
  • Go to Settings, and then select Account.
  • Select Promote Child Account


Let us know if that helps, or if you have anymore questions. Thanks!

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when i click on account i get the

Uh oh... that shouldn't have happened.

It appears you've found a glitch in the system.

date: 4/4/2013 10:40:50 PM

code: 11F4D9DD3C627F

s: miOYCRld4q38ctNP1LYpvA==

id: 14d378e8-b95e-42cf-a43e-395fafefd0e5

req: 7c897f94-0b01-4788-9f58-b68f02be922c

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Are you following those steps on the website, or the console? You will want to do it on the console.

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its for pc not console and since i do not own a xbox...

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my code is 7ae387ff-6bdd-4c9d-9b5a-c2e02db7db4c when i put a pre paid code in it comes up with somthing went wrong so has anyone got any idea what to do

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