Parental Email Wrong

My account has been shut down because xbox live on a non adult account i need permission because of a recent update , they provide a email that cannot be changed and the real email comes up as wrong... l keep wounding ,nothing else budges it keeps coming down to this one email , no email comes up right and its only one letter wrong is this some kind of xbox live failure , and i cant get online to change my details or anything , How can i fix this ???


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hey there l4chl4n! I'm not entirely sure what your issue is here. Are you having an issue with your child account not being able to accept the new terms of use because you no longer know the parent account information? If that is the case, please refer to this guide ( about recovering your account. Please let us know if this helps, thanks!

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