Parental Email required

Is there a way to remove the parental email check without having it i created my account over 8 years ago with a fake email for my guardians account since i wasnt old enough and it never bugged me up until now im trying to add microsoft points and i cant because i cant remember that fake email. please help

 

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Last updated July 5, 2018 Views 0 Applies to:

Nope, the only way to remove parental email is by promoting your account to an adult account, which you can't do unless you know the parental login/password. You can try calling support to see if you can answer security questions or old payment info tied into it, but that is the only way. Best of luck though :)

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You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.

1) Take the parental to account.live.com/password/reset for the password reset

2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

4) Should all THAT fail,

A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

B2) If you are prompted to confirm the email address, please do so.

C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

D) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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> created my account with a fake email for my guardians account

Don't do that.

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