Hi, a little background on the account first: I first created it for the Zune program back in 2006 or 7. Being a dumb 14 year old, i just entered a random birth year, and it stuck me with having to enable a parental account. I used some alternate email i had back then. I am now 21, and this is the general windows account I have always used. The email is long forgotten, and I cannot change settings, enable xbox music on my pc, or remove the parental account without first agreeing tot he terms of service on my account and the parental account. I do not own an xbox and have never logged into xbox live from an xbox.
I first spoke with the chat support, with Natalie, who assured me that if I call the xbox support phone line ((800) 469-9269), they could provide me with the email once I verified my ownership. When I called the line, I spoke with Leslie, who told me that if the parental account was just a standard Microsoft account, and had no gamertag associated with it. If it had one, she could have looked it up and told me the email of the parental account. Since these accounts were created in 2006/7 (December or January) they first existed before the Zune program made the switch to include gamertags. Back then you just logged in with your Windows live email. When the switch came, I was prompted to create a gamertag for my account, and did, but did not for the parental account.
Leslie suggested that I make a post on this forum to bring this issue to your attention as she and her suprervisor had never come across it - that an account is at a standstill due to multiple rebrandings and now no one in the support chain is able to help.
Being a loyal Microsoft customer who purchased 3 Zunes and recommended them to friends, I want to continue using the account I have been using for the past 7 years, which is tied to my main email. I am more than willing to provide any authentication upon request.