So I've read a couple posts about people having issues with parental emails if they have forgotten their passwords and this problem is the one I'm experiencing. The parental email is even mine, and I know the password to it, however it is an aim.com email address. I have talked to support on the phone, they have told me to use the windows live account recovery system. This doesn't make sense to me because the parent email is not a windows live ID. The recovery process requires you to enter as much information as you know about your account, and the main focus of that information has to do with mail folders, recent mail subjects, etc-but these things don't exist with the account because IT ISN'T A WINDOWS LIVE EMAIL ACCOUNT! This problem is frustrating me thoroughly. Does anyone know of any other ways to get this email removed? Such as presenting a support representative with all of your account information associated with your system/gamertag? PLEASE HELP!