Parental e-mail address problem via xbox.com

Hi there, I spoke to an online support member last night to try and rectify my problem but had no luck.

Basically when I try to go on My Account > Billing Contact Information > then enter code sent to my phone, it asks me for my parental login. I enter the correct e-mail address and password, but no matter  how many times I try, it just refreshes the parental login page and I cannot get any further.

I have tried changing the password on the parental e-mail address, and using a different web browser but nothing is working and I cannot get to the information I need.

Any help is appreciated.

Thanks,

Tom

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hey there, probably the best thing to do know is actually phone the Billing department. You choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

You can get them to call you by going to  http://xbox.com - sign in there if you can - then go to support.xbox.com/contact-us

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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