Parental Controls

This recent update means I have to write in my parents email address, and password.. Despite me being 18.. But it was over 5 years ago, so I can't remember the password, I've tried everything I thought it could be but it's still not working!! Any ideas?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

If you're over 18, all you have to do is go in My Account, then you select Promote My Account. It's in the third panel from the left.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

@Sylvano Trakahr - If this person is unable to access their account then they wont be able to go through with that option.

 

The only thing to try is a password recovery on the parental email address, there may be a number of questions to answer so it may be best if one of your parents does it. If you're unable to successfully recover the password unforunately there isn't much else you can do.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.