I have tried checking region. No option for that on my son's- there's no region section on his profile on the XBox. On mine none was set up so I put in UK but that didn't help. There seems no way to do the parental confirmation even though we are both using the same XBox in the same room in the same house because it thinks my XBox Live profile is in a different region from the one my son is trying to set up on the same XBox?! can anyone help?