Parental Approval Required...

i have recently tried to update my billing information but am unable to as it asks for my parental approval via an e-mail account. i set this xbox account up when i was 13. now i am 18 i feel this is extremely unnecessary! also i have forgotten which e-mail they used and now cannot access my billing info!!! ARGHHH

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

First off, it's easy to find out the email address that was used to set up the account.  Just go to My Xbox on your console and scroll once to the right.  You'll find the email address in there.

Once you've figured that out, you can promote your child account by following the instructions at the link below:

support.xbox.com/.../online-safety

Good luck.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.