Parental Account help

Hi guys, i created this account going on maybe 3 years ago. However i wasnt sure how to set it up and my friend already had xbox live. He used his email details and now weve lost contact i have no way of signing into using things such as zune or changing parental controls.

 

May just be a rookie mistake but does anyone know how to reset the parental controls without having to use the original email?

 

Thanks :)

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

As far as I know there is no other way. Unless you know the e-mail and password you are out of luck. Calling support won't do any good as you won't know any of the account details or security answers.

 


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Once your account is 18 years old you can promote it to an adult account and you won't have to worry about it. Other than that, you can create a new account.

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