Parent's email doesn't work...

I'm asking for help because i don't really know how to do... I have a account associated to a parent's one, and everytime i try to add a friend or something, i have to put the password of my parent's account... The problem is that i write it correctly, but it says that he can't connect to my LIVE account informations... I guess is because my parent's account is not Live or Hotmail... Should i change my parent's account? How could i do this?

 

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Last updated July 5, 2018 Views 5 Applies to:

Hello, I'm not quite sure what your question is asking? As far as the last part of the question, it shouldn't matter if the parents e-mail is Live.com or Hotmail.com, as you can have any e-mail be a Windows Live ID, if you could please re-phrase your question or add some more information to it someone will be able to help you out some more.

What exactly is happening when you try to add a friend or do anything on your account? An exact word for word error message would be helpful along with any sort of error/status code.

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When i try to add a friend, it asks me for the password of my parent's account... I enter the password, but then it displays the message "You cannot log in using your Windows Live ID credentials" (translated by google translator) and i'm sure that the password is correct!  

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If you are able to login to the parental Windows Live ID please try to reset that password by visiting this site here. Then try to add a friend or what not and see if it works.

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Actually my parental email is not a Windows Live ID, and i think that this is the problem... How can i change my parental email to a live or Hotmail one?

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It's under Settings > Parental Controls. You need to remove the e-mail address and then next time you login you'll be prompted to add a new e-mail.

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Settings/Parental Controls? Is this menu in the XBOX? I can't find it anywhere... I don't have an XBOX console, i use this account to play games that require an account "Games For Windows Live"... Should i ask moderators to change manually my parental email?

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Hm, not quite sure how you'd do that without an XBOX so you'd need to contact XBOX Support via phone and they should be able to assist you with this further.

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Should i call or could I simply send a message to them?

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Well, you'd need to actually call them, I don't know how you would message them? E-mailing for this sort of problem would probably not be recommended as you can get your problem quickly resolved over the telephone.

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Lastspartan94.....If this is not an xbox game that you are using, do not call Xbox customer support, they can not help you with a Windows Live ID issue. Your best bet is to call Games for Windows Live customer support at 877-274-4349.

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