Parent needing help!!

Hi,

Please help me..I have 2 sons both have Xbox live accounts..One has used my hotmail account as the parent log in, my younger one used our family email with our service provider..We changed providers 7 months ago, his live ran out in Nov, and I just brought him another 12 months for xmas..When we go to sign in with the old email (Which I dont remember the password as we have a new email with a new provider) he cant seem to be able to log in. He doesnt want to open a new account as he will lose everything. Is there a way of being able to update his account without the old email and password???

Mel

 

Question Info


Last updated July 5, 2018 Views 0 Applies to: