Parent Account

For some reason, even though I do not require a parent account, there is one linked to my Xbox live account. The thing is, the parental account somehow belongs to my brother's email that hasn't been active for about two years. Because of this I can't download updates for Xbox and i can't connect to Xbox live. Does anyone know how to solve this? Much appreciated.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hello Blood samuri666,

If you have recently become the age of majority you will need to promote your account.

Age is determined by the date of birth on the Xbox Live account. Once a person turns 18, he or she can follow the steps here to promote their account.

Promote Child to Adult | Xbox Live Account -

Hope this helps, Please post back to let us know how you made out.


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