Paid for an xbox live gold subscription but can't play anything online?

Hello, somebody help! I don't know whether i've done something wrong here...

Basically, I just paid for a Xbox live gold subscription via the website, no problems, great stuff. But when I turn on my xbox and log into my profile, it says i'm a free member still? I can't play anything online.

 

Thanks in advance.

 

 

Question Info


Last updated July 3, 2018 Views 2,014 Applies to:

Since you ordered away from the console please allow upto 24hrs for your profile to update the changes

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you're still unable to use your membership, you can try recovering your Gamertag.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

thanks, recovering my gamertag worked.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same problem.  Recovering the gamertag is not an option in any of the screens on that link

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you're still unable to use your membership, you can try recovering your Gamertag.

How do you do that

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.