Paid for 12 months of Xbox LIVE, but only received 6 months.

Okay. so this last January, my Xbox LIVE membership expired, and was automatically renewed for another full year.

January, 2013, to be clear. 

I logged into my account, after transferring it to another xbox through a flash drive, only for it to say that my membership would expire sometime in June or July. I am not sure, but I can find my payment records if need be. 

How, if after I paid $60 out of my own pocket for a FULL YEAR, does it suddenly change to 6 months, if even that? Anyone?

Has anyone else had this problem? And if so, how did you go about fixing it? 


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hey Feverly,

Sorry to hear about the account troubles. Looking at your account, it does indeed show as a 12 Month expiring early.

At this point, Phone Support will be best equipped to get this resolved for you.

Let us know how that goes, or if you have anymore questions.  

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