Over charged for Xbox live

I have been over charged for Xbox live. When I set up the renew (done in December) it said I had 12 months with 33% off the normal price where as you have taken out the full amount which I am very disappointed about this.

I then emailed the support, which referred me back to the contact page.

On the contact pages, I did the live chat support online, which then sent me back to the contact page and told me to call up customer services.

I spent 30 minutes ( Which I had to pay for as I only have a mobile phone) on the phone talking to customer services they told me i can have 33% my Xbox in 2014 but they will refund me the money they have taken out of my bank account which is £39.99.

The reference number for the call is (edited by a moderator)

The customer support advised me to write this on the forums as they said you would be able to help.

I have been an Xbox customer for numerous years and I feel that they have let me down because of the amount of inconvenience this has caused me. I have been an hour nearly two hours trying to sort all of this out and I would live Xbox to give me the 33% of the gold Xbox live or an offer, which is better because of the inconvenience.

 

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Last updated July 4, 2018 Views 258 Applies to:

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Your conversation with support the way you typed it has me a little confused.  Regardless I don't think anyone on the forums can help you with a refund buddy.  Just have to wait and see.  If you get fed up and want to know whats going on call support back and give them that reference # so they can look back on the conversation and give you some insight.  

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Sorry, I did get my refund but they said they cant let me have the 33% off because its something xbox live have to do on these forums. The guy at customer services was very confusing and would not give me a straight answer

all im looking for is the deal that I was meant to have which was the  33% off xbox live for 12 month :D

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The 33% off was a deal during the holiday sales.

It has to be done at the console though as far as I know.

Glad you have received a refund, check for sales on 12month cards in your area.

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Thats what I mean I bought it during the holidays but they over charged me and said that they can give me a refund which they did however  if I want to have the 12 months with 33% off I would have to ask on here because customer support can only do refunds.

its very confusing and xbox does make things easy

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@OP - please do NOT post reference numbers in open forums.  It's for your own security and safety.

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Ya no one on the forum will be able to set you up with the 33% - Not that I know. But maybe a Support staff could help you when they are online.

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Cheers, Juan i will have to wait and see what they say.

@assasin  yeah your right. but I cant edit the first post now didn't realise these where open forums :S

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Hey FunnyRainbow! Due to sensitive account information please check your forum Private Messages for a message from me. Thank you!

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You can get a 12 month membership for $40 at best buy starting the 15th.

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To heavenlyskies comment -- Yes, I would recommend pre-paid codes as payment methods to anyone; and this is a good deal.

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