Outstanding Balance?

Okay so after my subscription renewed last month, instead of canceling auto-renewal by phone, I just canceled the relationship between microsoft and paypal, meaning I canceled any authorization for microsoft to make any transactions from my paypal account. I logged onto my account because I was pretty sure it had been over a month, and I tried to remove the payment method from my account and said there was an outstanding balance. I'm assuming this means Microsoft still is trying to charge my paypal accound but can't? I was just wondering what I can do to fix this with minimal trouble.

 

EDIT: And my LIVE subscription has been renewed for another month until 9/25/11.

 

Question Info


Last updated July 5, 2018 Views 16 Applies to:

You need to contact 1800-4My-Xbox to pay off the balance and/or if you want to, take off the credit card.

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First of all you need to phone Xbox Support and pay off any outstanding balance. Then ask them to turn off automatic renewal, then you will be able to take off your credit/debit card if you want.

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