outstanding balance

Hi,

I have an outstanding balance due to my card expiring, if i update my card will money be taken out? If money is taken, will i receive Xbox live gold or is that already been given to me, but shouldn't the subscription be provided on successful payment? Or can i cancel it so i can pick a new payment option?

 

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Last updated July 5, 2018 Views 14 Applies to:

If you add another card it will pay off the balance you owe first before you can purchase another subscription.

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ok thank you, but will that add a new subscription?

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No. It will pay off your balance and then you can purchase a new subscription.

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thanks for your help

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i hav the same problem, how do i get the other card i have on my account to pay off the balance

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Try adding it at billing.microsoft.com or call support and talk to billing and they can help you sort it out.

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If you pay off the balance, you can get a prepaid code for the time that was left on your subscription. That way you're not paying for nothing. Phone support can handle that for you.

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