Outdated Email Address and Security Proofs Issue

Hello,

I got an official Xbox Live message on 12/11/2012 informing me that I am required to have two security proofs on my account. It's an older account (created in July 2006) so I guess the only proof on it is the security question (that counts, correct?). I followed the instructions in the message (profile / account security / proofs on the Xbox console) and started by attempting to add an alternate e-mail, the code got sent to the alternate e-mail and I put the code in to the Xbox. The next pop-up told me to go to accounts.live.com. I went there only to find to fully confirm/add new proofs you have to follow instructions sent to your main Live ID/Microsoft Account e-mail address. The problem is that e-mail address became outdated (as in that provider no longer exists) around a year ago and I cannot EVER get that email.

So these are the main questions that I have.

If I use the accounts.live.com site to change my Microsoft Account ID to a functioning e-mail address what happens to my accounts associated with the old ID? I currently use it for my Xbox Live account and also to communicate with my online friends via Windows Live Messenger. What I need to know before I commit to this is how changing it on that site affects it being linked to my Gamertag (RushJunkie)? I would hate to break something and not be able to sign in to Xbox Live. Also will I lose contact with my friends on Messenger?

Maybe there is an simpler way to do this? Like creating a new Microsoft account and attaching my Gamertag to that instead? I mean, I only really need the working e-mail address for my Xbox Live stuff. I could just use the older account (with the broken e-mail) to keep in touch with my friends on Messenger.

If some one could clear these things up for me I would feel a lot better... because as of right now I am afraid to commit to attempting to change anything. I've had this account for over 6 years and I would hate to see it locked or whatever because I can't add the required security proofs to it.

Thanks for any help.

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hey RushJunkie. Only your GamerTag is tied into your Microsoft Account. Your Microsoft Account also functions as it's own contact for MSN Messenger. This means that if you change your Windows LIVE ID (Microsoft Account) to a new address, then your GamerTag that is currently tied into your account will be tied to your new Microsoft Account.  Your old account will still be able to function with all of your MSN contacts, you just won't be able to use it to sign into your GamerTag anymore. This means that you won't be able to use the same Account to sign into LIVE and MSN as you will have two different accounts. If you need more information about Security Proofs, or how to change your Microsoft Account ID, then please look here: forums.xbox.com/.../364085.aspx

I hope that was clear enough, if not, respond and I can try my best to make it clearer :).

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Alternatively you can try Point Number 4 in this topic: forums.xbox.com/.../291276.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Okay, I think I understand, I mean I should change it no matter what, but, a few questions. If I change the ID on the website (accounts.live.com) how does it effect the log-in process on the Xbox? Currently I have it set to auto-login; will I get prompted to change the log-in? And most importantly will changing the ID actually allow me to add proofs or do I still have to go through the process in your second post?

I mean in the end all I guess I really want to know is will changing the ID change/fix my e-mail address?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.