other gamers lagging my ip address and threatening to hack my account

Enforcement Team: other gamers is tampering my ip address and lagging me out of games they obtain my ip and been doing it for about a month straight now i been calling xbox constantly to get this fixed and  have not gotten any help i been filing complaints over and over and they have been going into halo reach live streams and made threats to hack my account and they hacked others before i have their gamertags if they would be needed cause this really has to be looked into i dont wanna get hacked and lose my stuff i worked for eversince xbox started someone please help me

my Gamertag is lButterzZ

and the guys who are hacking gamertags are (edited by a moderator)

u can contact me via phone or my email please contact me ASAP

(edited by a moderator)

 

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Last updated July 4, 2018 Views 15 Applies to:

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I see that you are new to the Xbox Forums, but Don't call other users out on the Forums, and do not post personally identifiable information such as Emails or person specific details..

Please refer to the Xbox.com Forums Policy for more information about these rules.

 

Cheers! -Civiks

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ok so what should i di ?

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If you have filed a complaint on the users you have taken the appropriate action. It does take time for the complaints to be viewed by the enforcement team as they receive thousands a day and each is viewed by humans and not bots. If they have obtained your IP address I would recommend contacting your Internet Service Provider to have it changed. Also be sure you have blocked communications with these users.

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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Block communcitations,Change up address(then its almost immpossible to find u because thy can't see u)

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they find me through matchmaking and then they use some program to find my ip i changed it alot and these guys are known for hacking and hitting people offline i filed multiple complaints and called xbox for about 2 weeks and nothings happening cause i find them in matchmaking and they get my new ip and start messing with me

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this is the next thing xbox told me to do so people can start getting banned i provided GT's so something could happen im being denied service i pay for that is a felony and they are getting my ip using a xbox so something should happen

im tired of getting hit offline that is illegal and something should happen thats DOS denial of service

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The IP issue is not something that Xbox can assist with, you need to consult with your ISP for that. As for the complaints, once you file the complaints correctly they will be looked at, but you need to give it time. It makes no difference if you file one or one hundred complaints against another player, once one correct complaint is lodged and the enforcement team can prove they have done something wrong they will be dealt with.

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They can't hack unless they know your email and password

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ok i hope something happens

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If you feel that a crime has been committed, you should contact your local authorities and get them involved with the situation.

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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