Original email associated with new gamertag

I have a xbox360 gamertag which I used for many years, I recently bought an xbox one which my partner set up for me whilst I was working. Unfortunately my email address was linked to a different gamertag which I have recognised from my steam account on pc. This one was assigned to me because it wouldn't let me use my xbox account ( not sure why, I tried several times). Now I have a gamertag I don't want and I wish to have my original gamertag back. Any help would be appreciated.

Drum

 

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Last updated July 5, 2018 Views 14 Applies to:

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Hi FancyBadge0035,

Do you still have your xbox 360 with you? If you have and you can still sign in your account there. You could actually check the right email assigned to your account. You just need to go to Settings > Account > Your Information > Account Security. The right Microsoft Account email assigned to your gamertag will reflect there. If you don't have your 360 anymore.

What I would suggest is to contact support so they could try to assist you on recovering your account. The reason why you have a new gamertag assigned to your email is because that's the wrong email you're using. You can only have one gamertag per email so that means you might have used one of your older emails.

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Thank you SingCong, I will try as soon as I get a chance.

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FancyBadge0035,

you don't need an xbox 360 to change your sign-in alias, you can go here https://account.microsoft.com/

Once signed in Click on "Your info" tab, once at the page click on "Manage your sign-in email or phone number "

It will request you to sign in again, sign in.

add the email address you want and make it primary, you will be able to remove the current one or keep it makes no difference.

and you're done.

Let me know if you have any questions,

this is an good way to know what email address its using. this could solve your problem if not I am sorry. 

Happy Gaming!

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This old account did it have an parent account added to it?, if it did ask the owner of the account to sign in it might bring up your profile.

if so you we be able to change the sign in email in the steps above.

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Thanks for the help guys. I have now added my original email as primary to the fancy badge gamertag. The question is now how to change my gamertag back to Drumkombat (my original gamertag) I have also my set up my 360 today and will be doing some research on whether I can merge both accounts. Once again, thanks.

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Hi,

You willn't be able to change your gamertag has its already exists, you can perform the steps above to change your primary alias of the Drumkombat account to the one you want and swap it with a new email or the current one you wanted.

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Thanks SirDubstep, I have changed my new email back to my original email using the microsoft account website, however it won't let me change it via my 360 as it says an account already exists :(

I am going to head over to live support and see if I can resolve this as I have the passwords for both accounts. Thanks everyone for your help, I shall post back shortly.

Drum

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Are you able to sign in as Drumkombat on the xbox one?

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No, I can only sign in as Fancy badge.

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I have to wait up to 72 hours to see if this has worked, so I will get back to you in 3 days! thx peeps!

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