Ordered 4,000 MS points card, what if stolen?

Lately some of my mail has been misplaced in my neighbors mailboxes. One of my neighbors has brought my mail to me a couple of times over the last two weeks.

Today, I remembered that I bought a 4,000 MS points card on Oct 27th. It was "delivered" on Nov 2nd. I totally forgot about ordering it.

Well, I haven't received the card!

I just emailed Walmart.com Support to request they deactivate the card ASAP, so... I'll know if someone's used it, soon.

My question is, will Microsoft be able to refund the points to the card, if they were in fact stolen?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

I very much doubt Microsoft would disclose any information regarding who redeems a code. At the end of the day it's down to Walmart and the postal service to find out where the code card ended up. Other than that I'm afraid there is very little else you can do sorry.

Gaming, something all gamers do, no matter which system they use.

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If the card can't be deactivated by Walmart I'll know it's been used. I'll go to the post office to report lost mail and do whatever else I can do as far as the post office is concerned. I'll request more MS card identification from Walmart, and Microsoft should be able to use the card information to tell me who redeemed it, and who ultimately opened mail that wasn't theirs.

Surely they can tell me who redeemed my card, right? The person's gamertag?

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I think you're a bit confused about how boxed prepaid cards work...

Walmart would a.) have no idea what the code in the actual packaging is so they can't report it to anyone and b.) you'd need to speak exclusively with them in regards to this issue as this is not something that Microsoft has any dealings with.

You purchased this card from Walmart, it was somehow lost in the mail. Not seeing the connection between US Postal Mail / Walmart and Microsoft here when there's no code to show what's been done where. 

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Hi, I would suspect that Microsoft will not refund the points. You would need to take the issue up with Walmart and the postal service.

Gaming, something all gamers do, no matter which system they use.

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Hey Jerfer,

The only thing you can do is contact Walmart.

Saying you did receive your item.

I think they will make a replacement.

Good luck!

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That's why Walmart.com offers sending you an email with the code immediately after purchase. Amazon.com offers the same kind of service with their Online Game Code option.

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