Opened an Unauthorized Case

Hey guys, I open an Unauthorized case for my account (GT Randy930). They replied to me saying "At this time, your XBOX LIVE Account is unlocked and ready for use", but I never got anything saying how I can change my email and password so I actually CAN go on my account. I need help!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hi, Randy! They should have followed up with a reset email... but not always. That email should have included your windows live id.

You'll want to do a standard reset by going to account.live.com/.../reset and proceed from there.

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