open tray problem with new xbox 360

my new xbox 360 wont read the disks, i put in a game and it says open tray . the xbox has not  been opened or tampered with but it wont work how to i fix this 

 

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Last updated July 4, 2018 Views 10 Applies to:

call customer support, send it in and get a new one back

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How new is the xbox?  If it's within a couple of weeks try taking it back to the store for a replacement.

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not reading discs means its broken,call support send it in.try returning it to the store if you kept the bill,thats slightly easier.

o ya btw if your in the states they dont send you a new one,they fix the one you send in.here in canada they just send you a fixed one doesnt matter if its yours or not.

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dahabs, so in canada they send you a brand new one like when i had elite? i dont know much about the new one yet and want to buy one

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