Open Tray Error

     I have experienced this error many times, the open tray error. As most know it is when you put your disk into the tray and close it, but the disk isn't read, it'll just say 'open tray' I wanted to know if there is a way to prevent this or fix this. Can I send in my console for repairs and have it fixed? Can I fix it myself?

 

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Last updated July 4, 2018 Views 8 Applies to:

My console says open tray.

If nothing there helps you may need to order a repair/service through MS. If the console is still covered by the 1 year warranty a repair is free, if not here is a charge.
You can order a repair either on the website (cheaper) or by phoning support.

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The Kinect update from Xbox Live on November 1, 2010 caused a large number of Xbox 360 to stop reading official discs and only give an "open tray" message on even non-modded consoles. Microsoft still hasn't fixed the issue. There is also a new January 19, 2011 update that is now also giving people similar problems.

There is a very large topic on the November 2010 update problems at the official forums. But it was recently closed by the moderators...

forums.xbox.com/.../ShowPost

There are some new topics on the January 2011 update problems. Simply sign into the forum with your Microsoft Live ID and add your complaint to it to pressure Microsoft to fix it...

forums.xbox.com/.../ShowForum.aspx

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