Open tray error after system update

HI I just accepted a system update and now I get an open tray error.

Everything was fine before the update

I am still attempting to resolve this issue but if I cant how do I go about getting my xbox repaired for free by microsoft as they broke it.

I read a similat post from a few months back and the answer pointed to a 150$ microsoft repair and then the thread was closed.

Microsoft is legally liable here though as it is their negligence that has damaged my property and they must make adequate reparations.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello there!

 

Sorry to see that you are facing these issues! Have a look at the Disc Drive solution page in the link given and see if that helps with your issue! It is a series of questions, in relation to your issue, and based on your answers depends on what solution you are given to try and resolve your issue!

 

Hope this helps!

Keep us posted!

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Hi I completed it and this is the result

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Step 8: Your console needs service

Request a repair.

Submitting an online repair request is the fastest and least expensive way to get your console repaired.

Repair or warranty questions? Please see Console repair: Frequently Asked Questions

We appreciate your patience while your console is repaired.

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Please advise on what I must do next

Thank you

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Hello again!

 

If you haven't already submitted a repair, go to the Contact us page HERE and chat with a official support agent about your issue. They may say the same thing, however they may be able to help you further.

 

Hope this helps!

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