can the disk tray be opened to change a game before turning on the machinde, on mine the button bings to confirm the press, but doesn't open?
I have the same issue, I wasn't able to get a response via the forums. I have the Halo 4 edition console and when you press eject (when the console is off) it makes the sound but does not open.
Your best bet is to set up a repair order, that's what I had to do.
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You can check out the sticky here:
forums.xbox.com/.../153183.aspx it gives you more info on disc tray problems.