Only one account is unable to connect to LIVE.

What Country/State/Province do you live in? United States
Modem brand & model number: Are these two necessary?
Router brand & model number: Only one account is unable to connect, so it's obviously a problem with the account.
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Not wireless.
Things you have tried: Restarting Xbox, restarting modem.
Is UPnP Enabled? Yes
Do you have a NAT error? If so, what is your NAT? No NAT error
Any Error Codes you encounter: No error codes.
Who is your ISP(Internet Service Provider)? Time Warner
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000-000B
X: 0000-F001
Y: 20A8-48E0
Z: 0000-0000
ID: FFFF-FFFF
L: 8007-04DC
Q: 8007-04DC
T: WIRED
D: 209.18.47.61/209.18.47.62
S: (blank)
C: (blank)

Further information: I'm only unable to connect to Xbox live with this account, RainingSeagulls. Attempts on all other accounts to access Xbox live have been successful. When I log in with RainingSeagulls, it states that "this xbox is unable to connect to LIVE." However, when I test the connection and it logs everyone out, it does just fine, connecting in no time. The xbox live subscription did expire on 3/27, however, which I believe to be the cause of my problems. Therefore I suspect it's only an account or system problem, not a router or modem connected problem. I would sign up for more Xbox live using the website if I were certain that I would be able to access my account afterwards.

On that string of numbers and letters up there, there were no S and C values. However, there were A and G values if I should post those.

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Greetings, RainingSeagulls! Are these accounts all using the same console on the same network? If so it would seem like there's a problem with your individual profile. Can you try clearing your cache by follow these directions: support.xbox.com/.../clear-system-cache and then redownloading your profile: support.xbox.com/.../profile-move-delete ?

If you move your profile over to another console on a different network are you able to connect?

Give it a shot and let me know if it makes a difference! Standing by.

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