Only able to connect proprely directly throuh modem

Before the updates my xbox was working perfectly.  Then when the updates came out i had a nightmare trying to download them until finally i managed to do it by connecting directly to the modem (a major pain as modem is upstairs and tv is down).  Everythin now works perfectly when connected straight ot the modem.  However when i go back to usin a router i get signed out of live whenver i start a game and can't access marketplace, sky plaer etc..


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey Gazzy, sorry to hear about these connection issues! Okay, can you please let us know a little bit more about what happens when you're disconnected? Are there any error codes or messages? What all have you tried so far? Also, please take a few minutes to answer the bold questions at the bottom of this post, to give us a better idea of your network. :-)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.