one xbox disconnects the other

i bought my partner and xbox 360 for christmas and got it running. now everytime she connects to xbox live, it disconnects my xbox and i get the message   cant connect at this time,    the internet setting are fine and this has only started happening lately.  does  anyone have any ideas how to resolve this issue please

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey bump, sorry to hear about the disconnect! Okay, to get around this issue, you should try enabling UPnP on your router. If you're not sure how to do that, please post the make & model of your router, and we'll see if we can find an online manual for you. :-)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.