One XBOX connects, but one doesn't

I have a 4 year old Xbox that I don't have any problems with. I can connect to Xbox Live, and play online, etc.

I borrowed my nephew's newer black Xbox, and I can't get it to connect. I keep getting the "Can't obtain IP address" error.

After trying his Xbox, I switched back to mine, and mine connected fine. I've tried all the solutions on the IP address error Support page.

I plug the Xbox directly into the modem.

Are there any other solutions I can try?

What Country/State/Province do you live in? Ontario, Canada
Modem brand & model number:
Not sure, I'm at work right now and can't check.
Router brand & model number:
Not using one.
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
N/A
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Not sure
Do you have a NAT error? If so, what is your NAT?


After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:

Sorry for the lack of additional info here. I'll edit this post with the specific error codes when I get home. Any suggestions or ideas would be welcome!

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

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Hey there ZombieSecurity! Without that additional information it's pretty hard to start troubleshooting. Do you think you could get us that info once you're off work? We'd be happy to help then! Once we have a better idea of your network set up. :)
 

Also, before posting back, can I have you make sure you've run through all the steps in our support.xbox.com article on obtaining IP address: support.xbox.com/.../error-cant-obtain-ip-address-router-modem-978976

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Hi Miss Kleo, thanks for getting back to me. I've got some additional info for my problem.

I ran Test Xbox Live Connection, and this is the error code I got:

W: 0000 - 000B

X: 4000 - 1001

Y: 0000 - 0000

Z: 0000 - 0000

ID: 0001- 0002

L: 8015 - 1901

Q: 8007 - 0435

T: Wired

A: 169.254.76.136/255.255.0.0

G: 0.0.0.0

D: 0.0.0.0/0.0.0.0

The modem I'm using is an RCA brand, model number DHG 535.

I tried all the solutions on the Obtaining an IP address page that was linked.

Please let me know if there is any other info I can give you to help figure this out.

Thank you!

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Maybe your router is having a issue automatically assigning a IP address to your newer console. you can manually configure your Xbox to connect to your router. see article for on the link I have provided

support.microsoft.com/.../978976

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Hi MrMachiavellian, thanks for the reply.

I'm actually not using a router, I have the Xbox directly plugged into my modem.

One of the other solutions I've tried is writing down the IP address, subnet mask, and gateway numbers from my console that does connect, and manually inputting all those numbers on the console that doesn't connect. That didn't work.

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Anytime you hook up different pieces of equipment directly to a modem you have to power cycle the modem

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@oT RoTTen

My modem doesn't make me do that. I've switched back and forth between my laptop and my Xbox by swapping the ethernet cable without having to unplug the modem power cable.

But I have tried power cycling the modem as a solution to this problem, and I haven't had luck with that.

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Hey there Zombie!

Firstly: Does your nephew use an Ethernet cable to connect this console to his local network or does he always connect his console to the wireless network using the built in wireless? When you say: "newer black Xbox" I then assume that this refers to the Slim version.

Do you have a battery installed on the rear panel of your default gateway (DHG535)? 

Restore your Xbox network settings to defaults and turn it off. Connect your computer to the default gateway and click start on the Windows taskbar. Click run and type: "cmd" (without the quotes). In the command prompt window type: "ipconfig /release" (without the quotes). Unplug your computer and connect your console to the default gateway and turn it on. Test XBox LIVE Connection.

Just a tip! You should consider buying a router. 

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Hi taidara,

My nephew doesn't have any internet at home, that's why I'm trying to download some stuff for him.

I'm not sure if my modem has a battery in the back of it. I'll try your suggested method when I get home. Thanks.

(And a router is on my wishlist for Xmas!)

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I ran the IPconfig/release on the command prompt and plugged in the Xbox. I still can't connect and I'm still getting the IP address error. The error report gave me the same numbers as my post above.

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Since we do not know if this Xbox can connect properly from the very beginning, (maybe due its network card being faulty) could you try connect this Xbox on a different network? Maybe at a friends house.

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