I post here in the hopes that someone from Microsoft might actually read something I've asked or said to them. Since this Sunday, I have sent 2 messages to 2 different members of the Xbox Support team and have received no message back. Now, looking at the thread showing their hours, that totals out to 24 hours of them being on the site, 48 hours if you combine it, and you're telling me neither saw my message? It seems to me to be much more likely that they are either ignoring the problem or possibly even don't care to actually answer my question. While the latter is doubtful, it is a possibility. At least send me a message confirming that you have received and read mine, don't leave me in the dark. Also, I would really enjoy it if MS stopped playing the blame game over my question instead of just helping me out.
To clarify, I am having problems with my Halo: Reach File Share, not Halo: Reach's Matchmaking, they are completely different, and it is not helpful to hear about how I can solve MM issues when I need help with File Share. I know what the problem is, and I just need help getting help, and yet I can't receive it on a section of the forums dedicated specifically to helping? In case someone helpful does actually read this, I hope a) that this isn't banworthy, as I really am just trying to get help, and b) you can help me with my gamertag issue. The problem is, MS recently applied a filter on the word "Nerd." I was not notified of this, and I really don't want to have to waste 10 dollars on a name change because MS thinks the word "Nerd" is inappropriate. So the one thing I ask is that I either get a voucher, 800 MS Points, or, at the very best, the filter removed. I really hope that changing a gamertag also works for changing the "Created By:" feature in Reach, as that is the reason I cannot upload what I want to the File Share.
MS: I am once again sorry if this is not to be spoken about here on the forums, but I really would like your help on something and I just can't seem to find it anywhere else, so please help me, or at least direct me to someone who will, and preferably someone who will help me soon. You guys really are a great company when you try to be, but sometimes it really does seem like Money is the only thing that matters to you and that, as long as you get paid, the community couldn't matter less. This really is my last hope for you guys as a company. I'm not going to leave, but I sure as heck won't be able to truthfully say that "I own a MS product," with pride anymore.