One free change gamertag

On this link here: http://support.xbox.com/en-gb/pages/xbox-live/how-to/xbox-live-account-management/change-gamertag.aspx

It states that you can change your gamertag once for free, when I try to change it, it tells me that I have to pay 800 ms points, i've never changed my gamertag before, why wont it let me change it now for free?

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

You only get the free name change if you were assigned a random gamertag from Microsoft when you created your account. If you chose your gamertag, then you're not eligible for the free name change.

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All great info Smutches! Just add, even if you entirely qualify for a free name change when you create your account, there is an expiration on that free name change, so use it as soon as you can!

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