on gold but wont let me sign into xbox live

my bf has a gold account which doesnt run out till next month but when he is trying to sign in its saying he needs to update his payment method. our internet connection is ok..it connects to xbox live when you test connection

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Have him go to https://billing.microsoft.com to make sure his billing info is up to date. Be sure if it's a credit card it hasn't expired. If you find that there is nothing wrong you may want to contact phone support at 1-800-4MY-XBOX

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.