Old xbox live account billing

Ok, I am not one bit pleased. My old xbox live account called TitsnRainbows encountered a problem with the error code '8C020007' which would come up everytime I tried to rename my account as Xbox/Microsoft had asked me to change it. I waited if the problem would just simply go away but I eventually lost my patience and decided to make this new, current xbox live profile because the previous one would not let me play live without changing my name which I obviously couldn't do because of the problem. The problem now is that I had a continuous 1 month xbox live gold membership on it and it still keeps charging me for a profile I don't even have anymore. That profile's email address which is linked to was solely made for xbox live and I had not gone on it for months. I cannot access it in anyway now, both through security question and the questionnaire fill. I just want to contact someone who can remove that continuous 1 month renewal gold membership as it is frustrating to see my money going down the drain.

Thanks

 

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Last updated July 5, 2018 Views 1 Applies to:

You can contact Phone Support at support.xbox.com/contact-us

They should be able to help you with this

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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Thanks Maxen13 I was able to chat with one of the representatives and we sorted it out. 'Xavier' handled the problem excellently!:)

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Good to know, thanks for the update.

I'm happy it's all sorted for you :-)

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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