Old profile not accessible

I went onto another console with my profile on it, and when i logged onto my profile it said it couldn't connect, and that i will need to redownload my profile. So, i deleted my account off of the console and tried to redownload it into it. I typed in my account and password for downloading my profile, and it gave me a whole new profile. This had happened before because i remember the name of this new profile. I looked up my old profile name, and it was still there. How do i get my old profile instead of this fresh one?
 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Howdy Postal,

The best first step for you is to follow the link support.xbox.com/.../forgot-microsoft-account-solution

And the the I need to find my account email address link. This should be hopefully direct you to the email address linked to the profile, or failing that direct you to xbox support!

Hopefully you get the issue resolved promptly!

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