Old email hacked preventing me from changing to my new email and preventing me from signing into my xbox live because of the proofs

My old email that is linked to my xbox live account was hacked a long while back. Never thought about changing my xbox live account to my new email until everytime I sigh in it keeps asking me for the proofs. I need to change the email to the one I actually use and have control of, seeing as how I have spent money on my live account and all the stuff I have bought and downloaded I want to keep using my xbox live account. I have tried to recover my old email but to no avail, whoever hacked my old account changed some of the information that was on it, as well as it being so long since I have last used it and created it that I don't remember all the info that was on it.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hiya Ginger.

If your email has been compromised, and you have tried the recovery form with no luck, you are going to want to contact Phone Support.  

Let us know if you have any questions. Thanks! 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.