ok xbox canada you need a better system to change email addresses that are linked to the account

So I no longer have access to my original email addy I locked this account to.

No big deal as long as you don't forget your PW...well Real life invaded my pleasant little gamer world and when I returned to gaming I had...you guessed it...forgot my pw.

Can't log in to change email without password.

3 failed attempts and I can't even log into live because that triggered a PW request due to knew security  rules.

I still can't delete the original pw because I have it set up to take my live sub off my credit card each year. and until I delete that I can't delete the email addy

so I try to cancel the auto renew...can you guessed it...it wants to send confirmation to my old email addy.

Like really folks this is almost as bad as the key stone cops.

I shouldnt have to call 1800 4my xbox... or what ever the number is to resolve this.......

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

you cant

if you forgot your password you need to goto accounts.live.com and go thru the password reset proccess either by contacting their customer support thru the validation form oor at answers.microsoft.com forums

 

FYI you need to keep your private info upto date just like your drivers license

noone but you can do that

however if you want to turn off autorenewal you need to call support

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.