oh no that shouldnt of happened

iv had this problem for couple of days now and it still doesnt allow me to change my payment options on my xbox so i am stuck offline please help have no idea wats going on

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hey there,

This normally happens when there is a problem with your payment info....mainly if there is an expired card on your account or even if there has been minor changes too.

You can try the billing site to see if everything is entered correctly or to make sure your changes are correct too. If you have an out of date card,  you will have to call support and talk to billing to have them help you sort it out.

https://login.live.com/ is for the billing site.

You can call 1-800-4MY-XBOX and press the buttons according to your issues so you can have a Billing Agent correct your info.

You can also you the support link from this site and it will give you a few options on ways to contact them too.

http://support.xbox.com/en-US/

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Have you checked all the info, payment account plus other information, at http://commerce.microsoft.com ?

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to support.xbox.com/contact-us

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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