OH MY PLEASE HELP ME!!

Today i went on xbox live like any normal day but my connection was awful. I couldent connect to parties and i would lag horribly in games. i kept checking my connection and it was saying it was fine but the i pressed y for status and it said there was an error! the codes were the following:

W: 0000 - 0021

X:  0000 - F001

Y:  20A8 - 4840

Z:  0000 - 0000

ID: FFFF-FFFF

L:  8015 - 1000

Q: 8007 - 0435

T: Wireless

Please help it just happened today

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

I recommend trying to play on a wired connection and see if there is any difference. Try a speedtest at speedtest.net and this will determine if the problem is with your ISP or your console. Lastly, check your ping on pingtest.net and see how things are. Report back. :)

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It would just like to add that there is no need to change any settings to do with your NAT status, as NAT doesn't cause slow connections or produce lag.  If you could do a speed test for us and post back your results, that would be a great help.  Thanks.  The first link HellspawnRei provided may be of some help though.

Please let us know how you are getting on.

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Hey there, Kitty. Obsessive Power is absolutely right. In addition to posting a speed test, can you please also the questions in bold below? This will help provide us some extra context about your situation. Thank you!
 

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

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Greetings, Kitty! I wanted to follow up with you to see if you are still encountering this issue. If you are, I would encourage you to post back with your responses to the questions in bold above. This will help us continue troubleshooting. Thanks! We're here to help. :)

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ihave a problem with my account stoleing

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SandyToe1,

You would be better off creating a new thread so it can receive more attention.  If you feel you account is being hacked/stole please call Microsoft support asap.  

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