Offline profile and new online profile

Hello,

My kids have been playing on their Xbox for a year without Xbox Live.  As a Christmas present we purchased a Family Gold pack on the web site.  I added the kids to the pack and they were assigned gamertags.  We then downloaded these new profiles to the Xbox.  Now the problem:  the boys have built up "achievements" using their offline profiles that they would like to have in their new profiles.  Not being a gamer myself, I didn't have any idea that there would be an issue with this.  Is there any way we could merge the old offline profiles with the new ones?  Thanks.

 

Question Info


Last updated July 5, 2018 Views 25 Applies to:

Hello Leaner!

I am sorry to say that there is no way to merge profiles. For their achievements to be kept they would need to connect their gamertags to XBL from the console they earned them from. If they recovered their gamertags to another console without connecting to live then they would lose their achievements.

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In addition to what Jennos mentioned, one thing you might consider is having each of your children join Xbox LIVE using their offline profile. At that point, you can remove their other accounts and add them the new accounts into your Family Pack. This way, they can keep their Achievements and Game Saves. :) For more information on adding or removing members from a Family Pack, check out: `support.xbox.com/.../managing-family-members

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Thank you Miss Portia!  Your suggestion worked.

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Thank you.But how to i get my battlefield 3 game for xbox let me play multiplayer?

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Tunable - You need a gold membership in order to play online

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