I tried all of the different ways to reset the system that we're offered up since at first my system would get to a black screen and get stuck (the only thing that worked was the guide button and some voice function like on and off) and then I ended up with two different error messages. My next option was the offline system update tool which is here http://support.xbox.com/en-US/xbox-one/system/offline-system-update-diagnostic-tool, I tried both options and the one that worked was the factory default. I was worried about it but more worried about not having my system while they fix it. So I did the factory default and it took about 10 minutes to get everything back up and running, but it loaded the NXE back on and everything works. I had to download my apps again and presumably my saves are in the cloud since I haven't check yet but if I lost some stuff it's a small price to pay to have my xbox back up and running since I use it for pretty much everything my front room. I hope that this helps someone out there who is in a bind like I was.