If you have tried all the troubleshooting steps and nothing has helped then your next step would be to order a repair/service by contacting support. If it is under 1 year since the original purchase date a repair would be free, otherwise there will be
How to get your console repaired.
(You may need to change the region of the page as its set to UK).
You can do that using the the link at the bottom left of the page where it lists the region..
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