Not letting my account connect to Xbox Live although I can connect with no account.

I was in the middle of playing a game when my connection suddenly cut off, it's not unusual that this happens, I just reconnect again or restart my Wifi box.

However, this time, I've reset my Wifi box as well as my Xbox about 5 times and tried to connect and nothing's done the trick. I eventually went to test my connection to Xbox Live. After the process it said I could connect and was connected to Xbox Live... Great! However, when I went to the dashboard (now with all the Live features on) I went to sign into my account for it then to tell me I couldn't connect to Xbox Live... Again!

So it appears to me that I can either be signed in to an account but offline, or I can be online but can't do anything because I can't sign in without it disconnecting.

Never had this happen to me before in 4 years of having the console. Any help?

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:
Answer

The Xbox support team is currently working on resolving the "Signing in to Xbox LIVE" issues, you can check the status on the following link:

support.xbox.com/.../xbox-live-status

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.