Not letting my account connect to Xbox Live although I can connect with no account.

I was in the middle of playing a game when my connection suddenly cut off, it's not unusual that this happens, I just reconnect again or restart my Wifi box.

However, this time, I've reset my Wifi box as well as my Xbox about 5 times and tried to connect and nothing's done the trick. I eventually went to test my connection to Xbox Live. After the process it said I could connect and was connected to Xbox Live... Great! However, when I went to the dashboard (now with all the Live features on) I went to sign into my account for it then to tell me I couldn't connect to Xbox Live... Again!

So it appears to me that I can either be signed in to an account but offline, or I can be online but can't do anything because I can't sign in without it disconnecting.

Never had this happen to me before in 4 years of having the console. Any help?


Question Info

Last updated July 4, 2018 Views 4 Applies to:

The Xbox support team is currently working on resolving the "Signing in to Xbox LIVE" issues, you can check the status on the following link:

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